Refund Policy

We at Breakfree Trading stand behind the quality and value of our neural technology. We offer a 30-day money-back guarantee to all our customers, subject to the following conditions:

1. Eligibility: This guarantee is available to all customers who have purchased our Neural license in original price for trading. Servers and hosting are excluded, as it bears significant cost to host and maintain Virtual and dedicated servers. Plans purchased at a discounted rate during the promotional period are not eligible for a refund.
2. Limitation: Customers are entitled to a full refund within the first 30 days of their initial purchase, provided they have not used the Neural Agent actively for more than 150 hours. We keep a record of the usage time for each customer.
3. Refund Process: To claim a refund, customers must contact our customer service team on within the first 30 days of purchase and provide necessary details including purchase information and reason for refund.
4. Acceptance of Terms: By purchasing our services, customers agree to the terms of this money-back guarantee, including the usage and hosting limitation. Customers should ensure they are satisfied with these terms before making a purchase.

Please note that we reserve the right to modify and clarify this policy at any time in the event of a dispute, and we encourage our customers to regularly review it. If you have any questions or concerns, please contact our customer support team.